Bus Tickets from Plettenberg Bay to Cape Town

Terrible bus ride. Chairs ro small bus very shaky and to top things off they lost my luggage

We were at the bus stop 30 minutes before the bus needed to leave, as per our tickets, so at 22:00. Unfortunately the bus only arrived 1 hour and 30 minutes after its scheduled time and without any notice as to why. Many of the traveller's on the bus already complained that the bus only stopped ones since they got on at 20:30 that evening. The bus got to our stop at 0:05 that night. That was already the second red flag. Our first break was again in Mossel Bay and than again just after 5am that morning. Was the longest trip I ever took to Cape Town from Plettenberg Bay. The bus arrived in Cape Town at 9:00 where initially it should've been approximately 6:30. Just note, there were children and older people on the bus, so less stops to make up for the bus not being on time, now became the traveller's problem. It was Big Sky and not the Intercape bus I booked for the convenience of a bathroom on board and wifi. Not sure what's going on, but until today no feedback was received as to why the bus was so late or the bus was changed. Very unprofessional.

The Bus service was horrible I initially booked a bus that was supposed to leave Plettenberg bay at 1:20am and the business only came at 4:40am and being a bus that i didn't even book

The bus came 6 hours late🥲

The bus arrived 4 hours late to the pick up point in Plettenberg Bay!!!

The bus was 2 and a half hours late no communication regarding the delay. Very dissatisfied.

The trip was nice the drivers were also nice,the bus was on time.

Yes I enjoyed their service

The bus was four hours late. Customer care service for Eagle Liner were not working. Phone numbers didnt work as well as their email adress. Eventually a number worked. We had to contact them more than once. They didnt make an effort to call back. We arrived 3 hours late in Cape Town. Never communited bus was delayed.

Not impressive, the bus arrived very late and one window was broken. Not again

The bus never showed up and never notified me that the trip os cancelled. I had to cancel my trip back and they deducted 20%. How can i travel back if they never even took me to capetown

I was made to take a wrong bus simply because one of the staff personnel refused to check my ticket, just took me in and gave me an attitude …3 hours later he then realised that I was in a bus to East London instead of Capetown, I travelled for more than 12 hours sitting on the stairs coz I did not have a seat on the bus they ended up sending me to. Horrible experience I do not with it on anyone. I was cold , my bum was saw and I felt so embarrassed it was as though I had asked for a free ride

The bus was 5 hours late. I was left a garage station at night and I asked another the security guard to help me to get on the next bus that came.

Very disappointing to say the least. The booking was made for 21h00, then I received a communication it will be delayed for 2hours,which is understandable. Only for the bus to actually arrive at 00h10 after midnight. Very bad service delivery.

The bus was a nice bus, and relatively comfortable. The driver got us to Cape Town in good time. My only gripe was that the toilet smelled and affected the smell of the whole bus, which was a bit unpleasant.

The bus was on time and it arrived on time, in fact earlier. It was also affordable and quite comfortable. I enjoyed my ride.

I enjoyed that as a night time ride, there wasn't too much noise. However, I couldn't get my seat to adjust so didn't get much sleep as sat upright the whole way. I am greatful that we arrived home safely.

It was my first time booking ilula bus and it's my last time I will never book ilula bus ever again 😡😡😡😡

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