Bus Tickets from Ottawa to Yorkdale Bus Terminal

The bus arrived at my destination, Toronto Union, two hours behind schedule, which caused me to miss my connecting train. Additionally, the check-in process was time-consuming, which caused major delays in boarding. When transfering between buses in Kingston, our second bus' driver was also 30 minutes late. The only positive comment I have is that the second bus, branded as a Megabus bus, was somewhat spacious compared to other buses I've been on.

Ottawa to Kingston was great. Once boarding Kingston bus we sat for an hour before anyone telling us what was going on. Then half an hour for a mechanic. Then another half an hour. No apologies, no updates on when we would arrive, awful experience.

The trip never happened. It was canceled and no email was sent. We didn’t know what happened because they didn’t answer the phone.

The driver is very polite and understanding. The ride was very smooth and controlled.

Terrible Bus didn't show up at the location was given, contacted the number no response and then received message later that bus left that location, terrible service not refunded money will definitely take legal action for the problems I faced

Bus never showed up, customer service was rude and offered no solution, had to reverse the transaction through my bank, I couldn't possibly be more dissatisfied. Absolutely avoid using this service.

At a drop off, I left the shuttle to go to the bathroom. There were only four of us in the shuttle. When I came back outsides, the bus driver left me with my things on the bus. When I called him he said he was not going to turn around. My husband had to call the driver and threaten him leaving me in -19 degree weather without my things. The driver turned around. Absolute worst experience. Don’t use this company.

Little to no heat and no insulation (hole in the wall, could tell) in the van, for a -20 degree day, got out of the van and my toes were genuinely blue. Honestly, borderline unsafe. Seats were tiny, and we were provided 2 different pickup addresses, leaving us in a guessing game until the van arrived.

The driver change the the bus station and I couldn’t take the bus

Our driver was great! Everything was communicated to me as a passenger so I knew what was going on.

The ride was comfortable and faster than my other trips with other travel companies. The driver was kind and very accommodating.

I payed for the services us of a bus and was given a van. no email to let me know about the changes. i’m not going to use this service again