Many users have praised the service for its professionalism, friendly staff, and clean buses, with some highlighting the comfort and punctuality of the trips. However, there are mentions of issues such as small seats, non-functional charging ports, and air conditioning being too cold. Some users also noted delays and the need for curtains on the buses.
The toilet had a dissatisfying smell and smelt almost half the bus. The bus kept stopping at random places and the overall trip was delayed by 2 hours. I was very dissatisfied with this experience.
1 out of 5 stars
Paballo R.
The gate was late, it arrived at 10h45 and it wasnt intercape as booked, then it broke down while at the station and we left only at 11h45. Then the bus broke down again in Volkrust for 2 hours and delayed us heavily. Arrived at 1am - it is not safe for SAn women to be stuck in Midrand at 1 in the morning. Intercape needs to do better, we paid in full for this trip and would like to know what compensation is being offered for this major inconvenience
1 out of 5 stars
Bongiwe M.
I was surprised that i bought an intercape tickit but got a different bus written tour something all i remember is that it was brown. Tell me what is the point of this because according to me was false advertising. Why was i not informed before i made a purchase that this would happen. I would have opted for another bus. Worst of it all we did not even stop at Montrose we had to eat when we got to pretoria. We got an hour late in pretoria as the tickets said will be in PTA at 9pm.
Passengers have praised the punctuality and friendliness of drivers, as well as the overall cleanliness of buses. However, several reviews highlight discomfort due to limited legroom and lack of charging facilities or toilets on board. Some users also mentioned issues with bus maintenance such as leaks and non-functioning doors or air conditioning systems.
Customers have shared positive experiences with the bus service, highlighting clean buses and friendly drivers who ensure a safe journey. The seats are generally comfortable, contributing to an enjoyable ride. However, some users noted issues such as non-functional charging ports and occasional delays in departure times. Despite these minor concerns, many would choose this service again for its overall quality and convenience.
Very horrible experience poor service, Durban station staff doesn’t treat customers properly 💔
1 out of 5 stars
Thokozani M.
The arrival time at bowman was. Suppose to be at 15:00, but ended up arrived at 16:00 it delayed about an hour... the driver was moving with a speed of 60.. at the freeway nd the toilet was not working.. and it doesn't have a charging socket...
2 out of 5 stars
Samukelisiwe Gratia D.
Not sure how safe are the travellers suitcases because there are no name tags attached and anyone can just claim any luggage as their own
According to 41 reviews, Citiliner received a 3.7-star rating for this journey. Travellers were especially satisfied with the staff and the seats, but some complained about the value for money. Citiliner ticket prices on this trip start at $25
Adjust air conditions, so that everyone can be satisfied. Not very cold and not hot please
4 out of 5 stars
Emmaculate Pontsho L.
I was supposed to arrive in Pretoria by 17h30 but we got there by 18h10 woth no apology for thw delay our driver who took the bus from Montrose bus stop station was not nice he was not even playing soft music like our first driver
5 out of 5 stars
Ntokozo Zimtoti N.
The bus was just ok and traveled safely. Even though we arrived late in Tshwane, I am not complaining. Enjoyed it very much. The gentleman that was seating us in the bus was more understanding to people with special needs. It was absolutely incredible to witness.
Passengers have shared positive experiences with Big Sky, highlighting the professionalism and friendliness of the drivers as well as comfortable seating. The buses are generally clean, equipped with charging ports, and punctual. However, some users noted issues such as unpleasant odors from toilets and occasional delays due to frequent stops or road closures. Overall satisfaction remains high among travelers who appreciate the service provided by this company for long-distance journeys.
Big Sky Durban Pretoria recent customer reviews
Everything was fine but the toilet had bad smell of which the bus started to be smelly
4 out of 5 stars
Tshiamo M.
The bus was an hour late and no one informed us. I am grateful to that driver who came to fetch us and took us to durban station to catch a bus and the gentleman man assisted us in showing us where to go so that we can catch a bus.
2 out of 5 stars
Nokwazi M.
The seats were comfy and the toilet was not smelly. We also arrived earlier than expected.
Many users have praised the bus service for its punctuality, comfort, and friendly staff. The buses are often described as clean and equipped with useful amenities like charging ports. However, some reviews mention issues such as unpleasant odors from toilets or air conditioning not functioning properly. Additionally, there were concerns about communication regarding changes in departure times and confusion at certain stations. Overall, passengers appreciate the reliable service but highlight areas where improvements could enhance their experience further.
Citiliner Plus Durban Pretoria recent customer reviews
The ride was very nice,the seats were comfortable,ventilation was good.the problem is the bus was not clean and the were many cockroaches in the bus and their smell.
3 out of 5 stars
Nthabi M.
The bus stoped at Johannesburg for almost an hour while they know we were already late by 4hours due to traffic
1 out of 5 stars
Nkosinathi M.
Bus was on time , we even arrived almost an hour earlier. However cleanliness of the bus could improve, all seats seem to be stained and I had to walk up to the back checking all seats.
Office 4, Pretoria Station, 180 Scheiding St, Pretoria Central, Pretoria, 0002, South Africa
B - Pretoria Station
Motor Coach Terminal, corner of Paul Kruger and Sheiding street
Frequently asked questions about travelling from Durban to Pretoria by bus
What is the distance between Durban and Pretoria?
The distance between Durban and Pretoria is approximately 535 km (332 miles).
What are the departure and arrival locations for buses traveling from Durban to Pretoria?
Buses departing from Durban Beach - Intercape Office, o. R Tambo Parade (Opposite Tropicana Hotel) in Durban will take you to Pretoria Station in Pretoria.
Find cheapest prices for buses
Price is for a one-way ticket for one passenger and based on past searches.
Best price found
11-18
$25
11-19
$37
Today
$26
11-21
$25
11-22
$25
11-23
$24
11-24
$27
11-25
$30
The cheapest trip from Durban to Pretoria was searched and found on Nov 23, 2025 with a price of $24
To save money and be sure you have the best seat, it's a good idea to buy your bus tickets from Durban to Pretoria, as early as possible.
You can expect to pay from $24 to $71 for a bus ticket from Durban to Pretoria based on the last 2 days. You can expect to find the cheapest price for the trip at $24 which is on 2025-11-23.
Usually Big Sky will charge you higher prices for tickets closer to the departure date. To find the best prices, you should be flexible on your date of travel.
The cheapest trip from Durban to Pretoria was searched and found on Nov 23, 2025 with a price of $24
