Bus Tickets from Ottawa / Tremblay Station to Toronto

The ride was smooth despite delays caused by the weather. My only complaint that made the ride less satisfying was the fact that the driver wouldn’t let us leave the bus during our breaks. I understand that the driver may have had previous bad experiences with former passengers, but he stopped for a break TWICE and didn’t let anyone get off. Yes there was a bathroom in the bus, but I believe that passengers should be allowed to leave, stretch their legs, use the washrooms outside if the one in the bus is occupied, or grab a snack at a nearby convenience store. I was really dissapointed and I’ve never seen a driver do this when taking the bus with other companies. This was my first time taking Flix Bus, and I really hope that this isn’t a policy that all your drivers have and that this was just a one time thing

Outlets did not work, no wifi even though the booking said there would be, bus was very cold

The bus was clean and comfortable, however, it was really hard getting in and out of the bathroom because there is a seat in the back preventing the door from opening fully.

The bus was at the stop early and loading went very smoothly. The driver was fantastic and I was so grateful for his duty of care and that he came in to work to cover someone who called in sick. We even arrived earlier than expected!

Ride was great. There was someone assisting the driving or auditing him. He was ridiculously rude to everyone on board.

Really bad. Experienced a 3 hour delay due to the bus breaking down half way and having to wait for a replacement bus

Pick up time was 30 minutes late and arrival time was over an hour late. Too many stops. Stops were not listed when purchasing tickets. Time spent on these stops was not considered in the travel time.

Bus was in bad quality. Timing was extremely bad. Bathroom didn’t close. Overall really bad experience

Did not enjoy that the bus had to pullover multiple times to check the doors functionality. The bathroom door on the bus was almost falling off. The bus was just not up to the standard I would expect.

3 hours delay because of technical problem and no vouchers or refund or even Water!

Driver was courteous. Bus was clean. Seat was comfortable. Driver dealt with a passenger who had a medical emergency when disembarking for a time break in Kingston. Driver stayed calm, contacted emergency services and comforted victim until paramedics arrived. He also liaisoned with Starbuck staff as the emergency ended up on the restaurant property adjacent to the bus lay up at the Harvey’s. Driver kept us informed and as no was going to Scarborough Station or there were no scheduled pick ups, he was able to keep on time. Kudos to him.

Very spatious, charging station and very accommodative driver. Excellent service!

One of the worst experiences I've ever had! We took a train ride from Ottawa to Toronto between 4 and 8 a.m., and the horn in front of Cabin 5 kept sounding constantly, which was incredibly annoying. I understand the necessity of the horn, but they could definitely take measures such as soundproofing Cabin 5 or providing ear protection for passengers. The train is also delayed by 35 minutes!

The (business ) number one) and the sound of the alarm horn made us uncomfortable. The rest of the services are good.

Enjoyed the train ride but the train arrived Toronto about 45mins later than scheduled Which made me late for work