Bus Tickets from Kitchener to Yorkdale Bus Terminal

The bus was 32minutes late. They said it was only going to be 10-15minutes late in an email and never updated after that point. They also sent a change of pickup location email due to weather, but the new pickup location didn’t exist and the bus arrived at the original location anyway.

Bus comes late more than 20 mins and it’s winter….. made phone call in the mid to check with staff, they said 2-3 mins but turns out another 10mins.

Onexbus cancelled our trips for June 2 and Sept 4 with a email with 4 days notice for June 2 . Take another bus so many problems. Busbus not so helpfull either the company we paid . Save yourself some anguish book with different company

Driver was polite and communicated well. I had to call as there was no sign or anything to tell me where to get picked up. It was just a parking lot. I feel I should have been given some better direction. I was looking for a bus and it was a van. The driver was driving VERY aggressively. Barely a car length from cars. Driving fast and then braking and changing lanes all the time. He also frequently had his phone in his hand scrolling to change music. Sheesh, I was nervous if not scared.

Bus never arrived at pick-up point

Ok, traffic was heavy, but we were able to get to the airport with lots of time