Bus from Ottawa, CA to Toronto: Tickets & Timetables

When we were picked up in Ottawa at the Gloucester Center at 7:40am the bus hadn’t be heated up beforehand. It was -15 C inside. When I asked the driver about the heat he said it wouldn’t warm up until we make it onto the highway an hour later. I was frozen solid until then it was very unpleasant. Please heat the bus before filling it with passengers!

The bus driver was discussing politics and race and Charlie Kirk and guns with another traveller and although the traveller said they didn’t feel comfortable with the topic the driver then continued to say “and this is why Charlie Kirk died because people are scared of conversation”

I like that the driver was very informative and answered my questions and ease my anxiety about the trip. The drive felt safe and the ride was very smooth and timely. I like that the the lights were dimmed enough to sleep but still enough visibility inside the bus. It’s quiet ride and everyone was respectful and mindful of the other passengers. I did not like sitting at the back next to the toilet. People were Leaving the door open and it was sliding open and I had to keep closing it. For $86 was not fare for the toilet seats.

The first bus was great from Ottawa to Kingston, the second one from Kingston to Toronto had a weird smell and the bathroom didn’t have a proper light/lock.

The bus arrived at my destination, Toronto Union, two hours behind schedule, which caused me to miss my connecting train. Additionally, the check-in process was time-consuming, which caused major delays in boarding. When transfering between buses in Kingston, our second bus' driver was also 30 minutes late. The only positive comment I have is that the second bus, branded as a Megabus bus, was somewhat spacious compared to other buses I've been on.

Ottawa to Kingston was great. Once boarding Kingston bus we sat for an hour before anyone telling us what was going on. Then half an hour for a mechanic. Then another half an hour. No apologies, no updates on when we would arrive, awful experience.

Great driver .. punctual and careful. Bus was quite comfortable. I will travel Rider Express many more times.

My bus took off at Ottawa west and was supposed to arrive in Toronto at 4:30. When we arrived in Kingston we were told that there is something wrong with the bus and waited more than 2:30 hours for another bus to come. At the end, another bus didn’t come and after waiting for all this time, our driver decided to drive the bus to Scarborough. I left Ottawa at 11:17 and arrived in Scarborough at 6:15. This is probably the last time I am taking a bus😡

Good just the driver was kind screaming when she is talking about the stop to the passengers. I don't understand neither why she was screaming about it

Pick up time was 30 minutes late and arrival time was over an hour late. Too many stops. Stops were not listed when purchasing tickets. Time spent on these stops was not considered in the travel time.

Bus was in bad quality. Timing was extremely bad. Bathroom didn’t close. Overall really bad experience

Did not enjoy that the bus had to pullover multiple times to check the doors functionality. The bathroom door on the bus was almost falling off. The bus was just not up to the standard I would expect.

Good, my bus driver that I had today was phenomenal. I’d like her to know that she did a great job driving while the crazy snow storm was going on - she made the entire bus safe and warm with her presence. My reference number from the trip was 6923481.

The driver played his personal radio out loud throughout the entire journey. It was annoying. What if the rest of us did this?

It was so crowded and the air flow was not enough. I had difficulty to breathe I wanted to seat the first row but the driver told me go back to end of the bus. It was do hard

3 hours delay because of technical problem and no vouchers or refund or even Water!

Driver was courteous. Bus was clean. Seat was comfortable. Driver dealt with a passenger who had a medical emergency when disembarking for a time break in Kingston. Driver stayed calm, contacted emergency services and comforted victim until paramedics arrived. He also liaisoned with Starbuck staff as the emergency ended up on the restaurant property adjacent to the bus lay up at the Harvey’s. Driver kept us informed and as no was going to Scarborough Station or there were no scheduled pick ups, he was able to keep on time. Kudos to him.

Very spatious, charging station and very accommodative driver. Excellent service!

Departure and arrival were late, but it was mostly due to traffic, so I can't fault anyone for that. The driver did not come to the proper pickup location even though he ended up driving right by it to turn around once we were loaded. Even sitting in the middle of the bus, it smelled strongly like an outhouse whenever anyone used the toilet. The outlets and Wifi were non-functional.

smelled really bad because of the toilet and there was an hour delay which wasn’t necessarily the bus’ fault, but the driver pulled over to the side of the road on the highway which was a bit confusing and scary. Otherwise, the bus driver waited for late passengers which was nice and I liked the 20 minute break stop

There was a loose component on the bus that caused a banging sound whenever we were in motion. Lasted the whole ride

They cancelled my trip few hrs before my trip. And send me a message at 2:00 am rediculous

Our trip for 10:00 am was canceled at 2:00 am at night for „unforeseen circumstances“ so we had to scramble to find a new bus with a different company in the morning. Extremely short notice and no alternative trip or customer service available from the company. Extremely dissatisfied.

the bus didn't show up, we got a cancellation text 2 hours after the scheduled time