Bus Tickets from Kingston to Pearson Toronto Airport

I was very impressed with your service. The bus was on time and the driver was excellent. The only thing I would say that perhaps the driver could help the passengers to load and unload their luggage (especially the seniors).

Good experience as far as the drive went. Booked it for my husband to meet family in Toronto. Bus driver was unhelpful when loading, my husband had a heart condition and he didn’t offer to help with luggage. Young women were pushing luggage back and rearranging luggage to fit more in as he stood there and watched.

The trip was smooth the driver has a wonderful personality!! It was hot not sure if the ac was working

Pablo was super friendly and kind made sure to make the travel awesome and fun was also very helpful! Hope to have him as a bus driver again In the future.

First off! Only 10 minutes on arrival, traffic jam on 401, Driver was really excellent, polite and patient!

Mostly fine experience. However when it started to rain, the ceiling of the bus was leaking (heavily) in several places.

The van came 1 hour and 30 minutes late with no prior notification. When I asked other passengers who were waiting there, some of them got the late email and some didn't. We had to sit in the cold for that much time. The van itself was fine.

The worst experience I’ve had with a bus company. The bus was late by hour and 20 minutes. It’s didn’t even have end up being a bus and a passenger van. The service was not great and I was stressed about missing my flight the entire time. It was not a stress free experience and very stressful instead. My suitcase was damaged in travel and the driver dropped my suitcase out the back of the van and items in my luggage were broken and damaged as well. This was my first time using this bus company and will certainly be my last and will not be using this bus company ever again.

Driver was very nice however was disappointed as thought was booking a bus not a sprinter van, bus was pretty late

Disliked that the trip was 2 hours late. Besides that the driver was very friendly and nice.

The seat was comfortable. It was a smooth ride. The only downside of my trip was the waiting time to leave Kingston. It was emphasized that I have to be at departure point 15 min before departure, but the bus had dinner break at Harvey’s for 30 min and since there was no assigned seating, I had to wait for everybody get on board first. I was waiting for 45 min to get on the bus.

I like the communication letting me know if there are any changes in the schedule and route, the complimentary drinks and snacks, and the attentiveness of the two—or three-member crew. Also, being able to choose where to sit comfortably, like in an airplane-style chair (pull-out tables are included for each chair), is a bonus.

Bus driver was quite rude. There was garbage in my seat and no drinks or snacks available.

Driver was very pleasant. Drive was very comfortable. The bathroom ran out of toilet paper. Sadly, I discovered as I was taking my bag out of the overhead compartment, that there was an extra roll of tp there. There either needs to be a full roll at the beginning of a trip, or two rolls always available IN the bathroom. This is an important part of the comfort of the trip. The seats have NO lumbar support, so not very comfortable.

Half an hour late then getting to Toronto 40 mins late. This was traffic and does not reflect on the driver

First bus arrived 15 minutes late and was full, they told us to wait 30 minutes for another bus. 30 minutes later another bus shows up, also full. We waited an hour and 15 minutes until we finally got on a bus, so we got to Toronto at 12:15 am instead of 10:40 pm.

My experience with Book A Ride was horrible. The bus delayed 3 hours, literally, 3 hours and I have screenshots that prove this. I was supposed to arrive at my destination at 10PM and I got there 1:30AM.

Bus was almost 30 minutes late and smelled very strongly of the bathroom in the back

Hour late. Bus broke down on the highway twice. Driver was on the phone yelling the entire time. Driver had to stop and get gas.

The train was very clean, the attendants were exceptionally nice. The transfer from Union Station to Pearson Airport was a breeze. We had a great experience.

The trip was comfortable The workers were amazing We needed the wheel chair lift. They treated us respectfully

Train was 4 hours late There was no food compensation given The condition of the train was dirty and is in need of upgrading the seats and center seat dividers. The via rail staff at Kingston was friendly and kept us informed of situation.

The bus driver was very friendly and polite. The bus was small and one of the front windows had a bit of a leak (was raining), however it was clean, ticket was very affordable and seats were really comfortable. No drinks or snacks on the bus however the driver was kind enough to let me leave my snack & reusable water bottle in my carry on. Was offered a bathroom/stretch break which was nice. The only issue I had was the person in the seat in front of me reclined so far back and the top of his seat was very close to me- maplebus should consider limiting how far back the seats can recline. Overall I would recommend this bus to others and use it again!

I paid expecting a coach bus, like how it’s always been. I wasn’t expecting a shuttle bus. The drive was extremely shaky and uncomfortable

The driver was late and the bus that arrived was a small ghetto white van. That is not acceptable.