Users generally had a positive experience with the trip, noting that the driver was friendly. However, there were some mentions of issues with the air conditioning on the bus not working properly.
Intercity Xpress Durban Lenasia South recent customer reviews
I am writing to formally lodge a complaint regarding the extremely poor and unsafe service I experienced on my recent trip from Durban to Lenasia.
From the start of the journey, the air conditioning on the bus was excessively cold. I was travelling with a child, and we repeatedly informed the driver that the temperature was too cold and that we were unable to sleep. Despite raising this issue several times, the driver did nothing to assist us or adjust the air conditioning.
In addition to this, there was a very concerning incident at one of the garage stops. Two teenagers got off the bus during the stop, and the driver left them behind because he said they had taken too long. When passengers informed him that some people were missing, he responded by saying that he had told them they only had five minutes and then continued driving, leaving them at the garage. This was extremely irresponsible and dangerous. Those teenagers later managed to rejoin the bus after approximately two hours or more, which could have ended very badly.
Furthermore, we were supposed to be dropped off in Lenasia, but the bus went straight to Johannesburg Park Station. When we questioned the driver, he claimed that he was not informed about Lenasia and said that he was not going there. He then rudely called us to the front of the bus and demanded that we direct him to Lenasia. What made this even more frustrating is that he then proceeded to drive directly to Lenasia, clearly knowing the route.
Throughout the journey, the driver’s attitude was rude, unprofessional, and disrespectful. He did not know how to speak to passengers and caused unnecessary stress and discomfort, especially considering that there were children and teenagers travelling on the bus.
This experience was extremely disappointing and far below the standard of service I expect from Intercity Xpress. Passenger safety, communication, and basic respect were clearly neglected on this trip.
1 out of 5 stars
Busisiwe R.
I did not like the fact that no one informed us we needed to switch busses I was with my 4 year old daughter it was really inconvenient
1 out of 5 stars
Megashan C.
Hi I was very disappointed since it was my first time using intercity first aircon is not working we were sweating fromDurban another thing the smelling of the toilet oh no try to improve the standard since the aircon is not working at least windows must be there for the passengers to get fresh air
Based on 11169 reviews, the company was rated 2.7 stars on Busbud. Travellers were especially satisfied with the ticket access and the departure location but often complained with the Wi-Fi. Eagle Liner ticket prices on this trip start at €18
Based on 45773 reviews, the company was rated 3.5 stars on Busbud. Travellers were especially satisfied with the ticket access and the staff but often complained with the Wi-Fi. Intercape ticket prices on this trip start at €26
Intercape Mainliner Durban Lenasia South recent customer reviews
The journey was ok, however, the delays i have been encountering in my 2 consecutive trips due to passengers who are drunk . such incidents makes us late as some of us are already going to work on the same day. perhaps if passengers will know about such laws prior booking the bus tickets.
4 out of 5 stars
Nombulelo M.
Terrible service. Booked the INTERCAPE MAINLINER from 07:30am to 16:15pm and the bus broke down few hours after departure. Well over 12 hours we sat without any help. These vehicles operate on a daily route. The service and maintenance of these vehicles should be a priority since they carry lives daily. Terrible inconvenience.
1 out of 5 stars
Vickash Ramchander Sampath S.
The seats are comfortable and the bus was clean, for the first time I travelled from Durban to Johannesburg South for 15-16 hours. The bus had a punture at Montrose we stayed there from 2:30:am until 07:10. I really had a bad experience and it was my second time using it
Frequently asked questions about travelling by bus from Durban to Lenasia South
Please note that timetables, routes, or operator details shown here may be updated or vary at the time of your journey.
How much is the bus ticket from Durban to Lenasia South?
The cheapest coach tickets from Durban to Lenasia South start from €18. The average price for this route is around €21. Busbud recommends that you book your tickets in advance for a better chance to get the lowest possible price.
How long is the bus journey from Durban to Lenasia South?
The average bus journey time from Durban to Lenasia South is 8h 40m, covering a distance of 494 km. The fastest bus can take you there in 7h 45m and is operated by Intercity Xpress.
Which bus companies service the Durban to Lenasia South route?
Several major bus companies operate on this route with 6 buses available per day, including services from Intercity Xpress, Eagle Liner, Intercape.
What is the earliest and latest departure time for the bus from Durban to Lenasia South?
The earliest bus departs from Durban to Lenasia South at 08:10. And the latest bus departs at 20:30.
What are the CO₂ emissions for the bus trip from Durban to Lenasia South?
A bus journey from Durban to Lenasia South produces an estimated 12 kg of CO₂, making it a highly eco-friendly choice and a mode of travel recommended by Busbud.
Which is the best bus company from Durban to Lenasia South?
According to Busbud customers, the highest-rated bus company on this route is Intercape, with an average rating of 3.5 out of 5 stars based on 45626 reviews.
Which company has the best Wi-Fi from Durban to Lenasia South?
Based on Busbud reviews, the bus company Intercape has the best Wi-Fi rating with a score of 1.2.
Which bus company offers the most punctual service from Durban to Lenasia South?
According to Busbud traveller reviews, the most punctual bus company on this route is Intercape, with a punctuality rating of 3.1 out of 5 stars.
Which bus company has the cleanest buses from Durban to Lenasia South?
According to Busbud traveller reviews, the bus company with the cleanest buses on this route is Intercape, with a cleanliness rating of 4.1 out of 5 stars.
Find cheapest prices for buses
Price is for a one-way ticket for one passenger and based on past searches.
Best price found
25/01
€33
26/01
€26
Today
€34
28/01
€19
29/01
€19
30/01
€24
31/01
€18
01/02
€18
The cheapest trip from Durban to Lenasia South was searched and found on 31 Jan 2026 with a price of €18
To save money and be sure you have the best seat, it's a good idea to buy your bus tickets from Durban to Lenasia South as early as possible.
You can expect to pay from €18 to €44 for a bus ticket from Durban to Lenasia South based on the last 2 days. You can expect to find the cheapest price for the trip at €18, which is on 2026-01-31.
Usually Intercape will charge you higher prices for tickets closer to the departure date. To find the best prices, you should be flexible on your date of travel.
The cheapest trip from Durban to Lenasia South was searched and found on 31 Jan 2026 with a price of €18