Passengers generally appreciate the comfort and punctuality of Greyhound buses, noting that journeys often start and end on time with safe driving. However, some users have experienced issues such as inadequate storage space for carry-on luggage and occasional unfriendly customer service. There are also reports about cancellations without proper notification to passengers.
Greyhound Lines, Inc. Boston New York City recent customer reviews
The trip took longer than scheduled and there were passengers on the bus that were vaping which annoyed the driver.
3 out of 5 stars
Moshe K.
I enjoyed the seat confort, but the driver was very unfriendly..I will ask him questions about the trip as it was my first time to take the bus from Boston to NY and he would barely reply
4 out of 5 stars
Aïcha H.
Greyhound was prompt in leaving on time. The weather was bad with a snow storm affecting roads to the west of Boston, so speed on the early part of the journey was below average. However, I appreciate that due to safety. The Boston South Station bust terminal has NO CONCESSIONS open at the time of this departure (0630hrs) so buy food the night before and or pick up coffee on your way to the station.
Passengers have shared positive experiences, highlighting the comfortable and efficient rides with knowledgeable drivers. The buses are noted for their cleanliness, timely departures, and safe driving. However, some users mentioned minor inconveniences such as inaudible announcements and non-functional charging outlets or WiFi during the journey. Overall satisfaction remains high among travelers.
Peter Pan Boston New York City recent customer reviews
Positive:Confortable seats. Silent atmosphere.
Safe driver/ arrived on time
Negative: could not hear announcement ( lower volume)
-no pull out tray for eating/writing
4 out of 5 stars
Charles V.
Quite bad as the bus broke down and there were no alternate bus arranged and we had to take Uber
1 out of 5 stars
Sreerag G.
We left on time which was great. No Wifi and the charging outlets didn’t work. Arrived early which was nice
Passengers frequently commend the bus service for its cleanliness, punctuality, and friendly drivers. Many appreciate amenities like water and functional Wi-Fi on board. However, some users noted occasional delays or issues with finding the correct bus stop location at night. Overall, travelers express satisfaction with their experiences using this service.
OurBus Boston New York City recent customer reviews
It was rather hard to find the bus that would be the brand that I am getting on.
3 out of 5 stars
Songkrit K.
Rating 1* because at least I got to my destination in the end and alive. For context, I had a train to catch at Penn at 19:10 pm, and this bus was due to leave Boston at 12:30pm and arrive at 5pm. The bus did not arrive at the station in Boston until nearly one and we took off around 13:10. No apologies or explanation, and no ticket checks. Frankly anyone could have gotten in that bus. I expected that with the delay at the start, we would get to NY with a lot of time to spare still. Wrong. We did not arrive to our stop till AFTER 19:30. Again no acknowledgment or apology for any poor experience, causing me to miss my train. I had to spend over a hundred dollars to book a new train, hours later for myself and my companion. I had even asked for the driver to drop me off at a bus top of his choosing on 34th street between 7th and 8th Ave, as I might have been able to salvage the evening and catch my train at Penn from there. Of course he refused to do this one small favour.
Rating 1* because at least I got to my destination in the end and alive. For context, I had a train to catch at Penn at 19:10 pm, and this bus was due to leave Boston at 12:30pm and arrive at 5pm. The bus did not arrive at the station in Boston until nearly one and we took off around 13:10. No apologies or explanation, and no ticket checks. Frankly anyone could have gotten in that bus. I expected that with the delay at the start, we would get to NY with a lot of time to spare still. Maybe 5:40/50 latest. Wrong. We did not arrive to our stop till well AFTER 19:30 Again no acknowledgment or apology for any poor experience. I of course missed my train and the earliest next train. I had to spend over a hundred dollars to book a new train, late into the night for myself and my companion. I had even asked for the driver to drop me off at a bus stop of their choosing on 34th street between 7th and 8th Ave, as I might have been able to salvage the evening and catch my train at Penn from there. Of course he refused to do this one small favour.
Poor route choice: when we arrived to NY, it was clear this driver did not know the directions as he was relying on both Google maps and a second individual who may have been a colleague or another passenger. He was expressing audible confusion about how to get to Hudson Yards! When we got to Manhattan, instead of going down the FDR or the highway on the west side of Manhattan to get to Hudson Yards, they drove down 3rd avenue and cross town on 34th street. It took us over an hour and half just to get to Hudson yards from 125th Street. Surely the driver for this established bus company would know that this was a bad route. I have to assume the driver had been this clueless the entire journey because that’s the only way I can fathom the nearly 7hr journey, when we should have arrived at 5:30/40 at the latest! The driver did not seem to know directions and was using google maps. He kept taking us through the most inefficient route. Also had to download their app to get access to the tickets. No pdf and no option to add to wallet. All the worse since, again, they did not even check the tickets in the end. Will not be recommending.
1 out of 5 stars
Motunrayo N.
The driver was late, and we ended up leaving an hour later than scheduled as a result. The trip was then prolonged because the driver was using the incorrect navigation app and got pulled over by the police. Turns out, he didn't even have the correct app on his phone and then spent an additional 15 minutes driving around because he didn't know how to get back on the highway.
Frequently asked questions about travelling from Boston, MA, US to New York City by bus
How much does a bus ticket from Boston to Port Authority cost?
The bus ticket price from Boston to Port Authority starts at $30. The best way to find cheap bus tickets from Boston to Port Authority is to book your tickets as early as possible. Prices tend to rise as your travel date approaches, so book in advance to secure the best prices!
How long is the bus ride from Boston to Port Authority?
The average travel time between Boston and Port Authority is around , although the fastest bus will take about 3h 15m. This is the time it takes to travel the 307 km that separates the two cities.
How many daily bus connections are there between Boston and Port Authority?
The number of buses from Boston to Port Authority can differ depending on the day of the week. On average, there are 29 on this route. Some buses run direct routes, while others have layovers. Simplify your bus trip from Boston to Port Authority by comparing and selecting the bus that fits your travel style and budget on Busbud.
Which bus companies travel from Boston to Port Authority?
When taking the bus from Boston to Port Authority, you can travel comfortably and safely with Greyhound, Peter Pan, OurBus.
What are the departure and arrival stations when taking the bus from Boston to Port Authority?
Buses travelling between Boston and Port Authority leave from Back Bay Station or North Station and arrive at New York Port Authority, Midtown - W 42nd St.
