Bus Tickets from Empire State Building to Rochester

We got to the destination on time

Not good..Driver was not nice..

Bus was very late

Mentally disturbing bus service, my bus got cancelled twice and I was alone in the NY city managing all by myself and my luggage. It was hopeless after travelling over the seas and being heard greyhound as a most typical and popular bus service, my experience was worst!

It was very poor on the way back to Rochester, the bus broke down. I did not have a problem with this, but I feel preventative maintenance and daily checks are an important part of a fleet. Especially in a company like Gray Hound. Then we had to wait 4 hours just for anther bus to pick us up. There should have been an earlier bus and a better plan for a transfer. With better planing we would have had only maybe a 2 hour delay.

I had a wonderful time specially behavior to charge my phone up and be ready to talk to Ma Bro as I travel

As a first time traveler on Trail-ways there was no sign to say that toilet paper can be restocked from the last overhead storage. There was no toilet paper and I saw it in the back when I was looking for my bag.The Wi-Fi did not work at all and the bus was a full trip and we only got to sit as a family after Syracuse.

They were on time and curtious. I would recommend them. The bus was a little dirty and that should be worked on. But I think I would use them again.

I don’t understand why there is no longer any rest stop to get food . That is ridiculous

Great service by the driver with informing us about next stops, breaking, and Checking with us.

Our bus was a wonderful experience and I can appreciate the driver taking safety precautions as the weather changes in different areas I would recommend everyone ride our bus and I will be booking with them next month for my next ride

That it was comfortable clean and a safe ride.

Comfortable seats. Ran on time. Train very noisy and rattling. WiFi didn’t work and staff were indifferent to the problem! Dining car staff were rude!

the train arrived with 34 min delay, one restroom in my coach does not flush while the door of the other one was quite difficult to close. On the other side, train crew was professional and nice.

I'm an international student coming here in states for the first time and the train did not open gates in rochsster and staff came 1minutes late and did not stop the train at point and left me stranded in buffalo, I'm an minor I wasn't able to get motel or hotel and will have to stay in station until tomorrow and spend twice the money