Bus from New York City to Durham, NC, US: Tickets & Schedules

I did not face any problems during the trip except for some loud passengers who spoke loudly and their kids were also making noise

The fact that while I was running towards the bus, it pulled off. And when I was told that I couldn’t change my time to catch another bus for the Holidays I was told I would have to spend another 160$ Thats BS!!!

I wish the public relationship was better ,especially the driver form NY. She was horrible

The bus didn’t come until 3am the next morning. Then when I got to the next stop in Richmond there was no driver for the connecting bus. I had to find other means of transportation to Durham which put me in a bind financially

what trip you guys talking about bus came around 12:30 then they told me they dont have a seet for me after waiting 3 horus are kidding me sending this email i made my complain already and i will tell everybody to how bad your company

That was the most third-world travel experience I've ever had in the U.S. Surreal. I understand I bought a ticket on a Chinatown bus, BUT STILL. It cost the same as a Greyhound bus ticket, not half as much. Old broken bus, broken seats that were stuck reclining all the way back, no reading lights, no wifi, no bathroom, no movie, etc. But it was the experience itself that was so bananas. The driver screamed unintelligible phrases at us whenever the bus stopped. (I am an immigrant, I have empathy for non-native speakers) At one point, he stopped the bus on the opposite side of the rest stop from the Travel Plaza food. When a passenger pointed this out, the driver screamed at him and squared off, absolutely escalating the innocent question into a super-scary conflict. There was no indication of when/if we'd stop. There was no bathroom break for 4 hours. And he really was actually screaming at us. I can understand this is a cultural difference, but it was the opposite of normal customer service. He was on a hands-free phone call the entire trip. I will say this, he was an excellent driver. But I will never choose this company to travel again.